Refund

CANCELLATION OF ORDER BY THE CUSTOMER

For any cancellation of an order (total or partial) the customer should send a) e-mail to info@vianelk.gr, b) call the customer service center at +30 210 28 56 570 (opening hours Mon-Fri 08:00 - 17:00)

CANCELLATION OF ORDER FROM vianelk.gr

The customer's order can be canceled for one of the following reasons:

A) Non-payment of the order within a reasonable period of time when the method of payment is bank deposit

B) When due to a technical error the price indicated or the description on the product is incorrect

C) When the product ordered is unavailable and has not had time to update the system, and / or when it can not be supplied by its supplier for any reason and cause

D) In ​​case the customer does not use the ordering system of vianelk.gr properly

E) In case the execution of the order contradicts laws, rules and regulations

G) In cases of force majeure

RETURN OF ORDER - PRODUCTS

The customer can return any product for FREE and the money will be refunded within 15 working days, in case the return is due to an error of the online store or he does not want to receive the product within the specified time (the return can be done with issue of credit or with a refund).

The refund in case of order with COD or DEPOSIT, is made by depositing the amount from the online store to a bank account of Hellenic bank that will be indicated by the customer.

Refund in case of order by Credit Card or PAYPAL payment method, is done electronically.

If the customer wants to return a product for personal reasons beyond 15 days, without the error of the online store, then shipping costs must be covered by the customer.

WITHDRAWAL

The customer can withdraw the sale within 15 days from the shipment of the product and at his own expense return it to the online store. The online store is entitled to accept the return of the product ONLY if the packaging has not been violated and is accompanied by proof of payment.

The refund money is sent within 10 working days of receiving the product.

The refund for payment by cash on delivery or bank deposit is made by bank transfer from the company's account to the customer's account who should send the following information to the COMPANY:

-IBAN

- Account holder

-Bank to which the account belongs

Refunds for payment by credit / debit card or payment via PAYPAL are made via electronic system.